"You worked at
the Company for almost 5 years,” a former colleague said. “Is there anything
you wish you could go back and do over?"
Looking
back I don't really regret the strategic errors, or poor tactical decisions, or
career missteps. I made plenty of those; In fact, I limited my career growth to
a greater extent. I certainly regretted those mistakes at the time... but
today, nah, not really. At least I learned from most of them.
My
real regrets are things I didn't say to people I worked with, employees who reported to me, and to
at least one person I worked for. Those are the moments I'd like to have back
because had I spoken I could have made a difference, however small, in some
other peoples' lives. (Apologizing years later, which I have done, is nice --
but it doesn't have nearly the same impact.)
So
don't look back with regret. Say these things now. And don't say you're too
busy. They won't take long; for maximum impact the y shouldn’t take long. Say
what you need to say and then go out on a high. I promise it will be time
extremely well spent:
“I'm sorry I didn't...”
We’ve
all screwed up, and there are things we need to apologize for: Words, Actions, and
Omissions. Failing to step up, or step in, or simply be supportive.
So say you're sorry.
And don't follow up your apology with a disclaimer like, “But I was really
upset...” or, “I thought you were...” or any statement that in any way places
even the tiniest amount of blame back on the other person.
Say
you're sorry, say why you're sorry, and take all the blame. No less, no more.
“That was great how you...”
No
one receives enough praise. No one.
I
failed to tell countless people how well they performed, how awesome they
were...
Simply
pick someone who did something well and praise them. And feel free to go back
in time. Saying, “I was just thinking about how you handled that assignment
last year...” can make just as positive an impact today as it would have then.
(Maybe a little more impact; because it shows that a year later you still
remember what they did.)
Also
feel free to go outside your functional area: unexpected praise is a gift that
costs nothing yet it’s priceless to the recipient!
“Can you help me...?”
One
of my biggest regrets is not asking a fellow supervisor for help. I was given
the lead on a project he really wanted to control. To his credit he swallowed
his pride (he was senior to me both in tenure and perceived status) and told me
he would be happy to help in any way he could.
Even
though I could tell he really wanted to help, I never asked: I decided to show
people I could handle the project alone. I allowed my ego to be more important
than his feelings.
Asking
someone for help implicitly recognizes their skills and value. Saying, “Can you
help me?” is the same as saying, “You are great at that.”
And
here is a practical bonus: You actually get help from the best.
“Can I help you...?” Then flip it around. In some organizations asking for help is
seen as a sign of weakness. Many people naturally hesitate to ask. But everyone
needs help.
Don't
just say, “Is there anything I can help you with?” Most people will
automatically say, “No, I'm all right.” Be specific. Say, “I've got a few
minutes... can I help you finish (that)?”
Offer
in a way that feels collaborative, not patronizing or gratuitous.
And
then actually roll up your sleeves and help.
“I'm sorry I let you down.” I was assigned to lead an assignment in a different department.
It was the kind I definitely didn't want. So I let it slide. I let other people
take up my slack while I focused on projects I was more interested in (and, to
be honest, were higher profile.)
My
manager had stuck his neck out to get me the project so I could get broader exposure
but I, well, I didn't care. Eventually he said, “Everyone knows you're really
busy, so they've decided to handle it themselves.”
I
felt bad, but I never said, “I know you went out on a limb to help me and boost
my career, and I'm really sorry I let you down. I promise it will never happen
again.” That one statement would have chased a very large elephant from the
room.
The
biggest elephants are emotional elephants. Make it up to you, not other people
to chase them away.
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