Saturday 2 August 2014

How to build Trust

It is my belief that in any relationship, whether it is personal or professional, if you don’t have trust, you don’t have anything. Over the years, I’ve come to see these as critical components of a trusting relationship.
1.Let go. This person you are trying to trust is in their role, whether it be your boyfriend or a sales person, for a reason. Allow them to meet that deadline. Allow them to plan that special dinner. Allow them to do their job. Micromanaging, over-explaining and trying to do their job for them, is counterproductive and unsustainable.
2.Communicating effectively. If you need something done by a certain day or time, clearly explain what time you realistically need the task done. In some cases, just giving context for the ask will help as well.
3.Accept that mistakes happen. Mistakes will happen. They just will. Accepting the fact that errors occur will greatly help resolve the issue at hand faster. After a mistake happens, I often take these three steps in this order: 1. Understand why this happened. Don’t dwell on why it happened, but try to pose your questions and thoughts around understanding the core issue 2. Ask how we’re going to resolve this and 3. Ask how we can prevent it from happening again
4.Own your mistakes.As mentioned, mistakes will happen and sometimes you are going to be the bearer of those slipups. I don’t suggest dwelling on mistakes, over apologizing, or getting yourself down about it, I simply suggest owning the mistake. Owning the mistake shows that you aren’t trying to pass the blame on anyone else, but that you are simply acknowledging it. Your next move should be the three steps I outlined in bullet #3.
5.Meet your deadlines. Set realistic deadlines, whether it be coming home at a certain hour or sending out a follow-up email. If you don’t anticipate hitting those deadlines, proactively tell the recipient so that everyone can realign expectations. Be a person of your word.
Everyone is now thinking, “What happens when this person keeps making mistakes?” “What happens when they don’t meet their deadlines?” If this is happening constantly, you need to start to think about having a constructive conversation with the person to prevent it from happening again. You might find out that there are ways that you can help!

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